Semi-Managed Store Cancellation and Refund Policy
1. Refund Policy
1.1 Eligibility for Refund
Buyers may request refunds when:
- Goods differ significantly from the order (wrong model/specification)
- Partial shipment occurs (short shipment)
- Goods are lost/damaged during transit
- Platform misses shipment deadline
- Other platform-confirmed special circumstances (quality issues, stock unavailability)
1.2 Refund Timeframe Guarantee
Refund requests must be submitted within 30-60 days after confirmed receipt, depending on product category:ml-citation.
1.3 Fast Refund
Upon platform responsibility confirmation:
- Refund processing within 2 business days
- Amount returned via original payment method within 7 business days:ml-citation
1.4 Refund Exclusions
Refunds are not available when:
- After-sales time limit exceeded (>30/60 days)
- Goods have been used
- Items are second-hand, special-offer, or custom-made
1.5 Refund Procedure
- Buyer submits refund request
- Platform reviews request
- Refund amount confirmed
- Refund executed
- Refund completion:ml-citation
2. Return Policy
2.1 Eligibility for Return
Returns are permitted when:
- Goods differ from description
- Items are damaged/defective
- Wrong goods shipped
- Transportation damage
- Other platform-approved scenarios
2.2 Easy Returns
Platform supports returns upon issue verification and confirmation:ml-citation.
2.3 Faster Return Processing
Local warehouse addresses provided to expedite cross-border returns:ml-citation.
2.4 Refund Upon Return
After warehouse receipt and inspection:
- Refund processed within 7 business days
- Original payment method used:ml-citation
2.5 Return Procedure
- Buyer provides after-sales proof
- Return application submitted
- Platform reviews application
- Goods shipped back
- Refund after inspection:ml-citation
2.6 Return Scope and Restrictions
- Original packaging and accessories required
- Non-returnable categories: custom-made, fragile, designated items
- Return window: 30 days post-receipt (unless category exceptions):ml-citation
3. Warranty Policy
3.1 After-Sales Warranty Coverage
| Product Condition | Warranty Period | Notes |
|---|
| Brand New | 12 months | Varies by product category/supplier |
| Refurbished | 6-12 months | Varies by product category/supplier |
| Second-hand | 0-3 months | Varies by product category/supplier:ml-citation |
3.2 Warranty Procedure
- Requires order info, product serial number, defect evidence
- Preliminary review within 2 business days
- Supplier resolution within 5-10 business days:ml-citation
3.3 Self-Operated Store Cancellation Policy
Warranty commitments follow supplier terms with platform credit assurance support:ml-citation.
